Shipping & Returns

What we sell and when it ships

We sell the physical box of Market Fortune, Original Edition. We are in pre-order: your order is confirmed at payment and dispatch begins in December 2026, when the first print run is ready.

Where we deliver

For now we deliver only in Colombia. There is no international shipping. You have two options:

• Home delivery in Colombia, with courtesy shipping on store orders.
• Pickup in Cartagena, with no shipping cost. Place and time are arranged by email once your order is ready.

Estimated home delivery time: 5 to 14 days from dispatch, depending on the city. It is an estimate, not a guaranteed deadline, and it does not include carrier delays.

Pay from wherever you are

Anyone can pay from any country, for example to give a box to someone in Colombia. What matters is the destination: the delivery address or the pickup must be in Colombia.

• Card, via Stripe: the charge is made in United States dollars (USD). Your bank may apply currency conversion or its own fees, which we do not control.
• PSE, Nequi, card and other methods, via Wompi: the charge is made in Colombian pesos (COP), converted at the official TRM exchange rate of the day of payment. You see the exact amount in pesos before you pay.

If you buy for someone else, you give us their name, address and phone number for delivery. By doing so you represent that you have their authorization to share them. We use them only to deliver the order, under the Privacy Policy.

Import taxes

Your box is delivered inside Colombia: it does not cross customs on its way to you, and the recipient pays no import tax on it.

Dispatch

Once dispatch begins, each order is processed within the following 2 business days. You receive one email confirming payment and another when your order ships. If you paid through Wompi and did not give your address during payment, we ask for it when you finish the purchase: without an address we cannot ship.

Orders placed before this policy

Orders paid before October 6, 2026, including those from the original campaign, keep the shipping conditions under which they were paid.

Returns

We accept returns of products in new, unopened condition within 14 days of delivery. The buyer covers the cost of return shipping. We refund to the original payment method within 7 business days of receiving the product.

If you are a consumer in Colombia, in addition to this policy you have the rights granted by Law 1480 of 2011 (Consumer Statute), which no condition on this page limits:

• Right of withdrawal: you may withdraw from the purchase within 5 business days of delivery by returning the product in the same condition in which you received it. Return transport is at your cost. The law gives us up to 30 calendar days to refund what you paid; our practice is to do it within 7 business days of receiving the product.
• Payment reversal: if you paid by card, PSE or another electronic method and there was fraud, the transaction was not requested, or the product did not arrive, arrived defective or does not match what you ordered, you may request a reversal within 5 business days of the date you learned of the situation or received, or should have received, the product. Write to us and also notify the issuer of your payment method.
• Legal warranty of quality, suitability and safety of the product, under the terms of that law.

Defective or damaged product in transit

If your order arrives damaged in transit, write to us at info@market-fortune.com with photos within 72 hours of delivery. We replace at no cost or refund 100%, whichever you prefer. Manufacturing defects are covered by the legal warranty within its own terms; this 72-hour notice neither replaces nor shortens it.

Contact

One single address for everything shipping-related: info@market-fortune.com. We respond in under 24 hours.